Customer Service

Contact Us:

Concerns relating to the products, services, and our system, you may easily reach us through Mobile: +639171474037 Phone:7-374-6155 or email us at florify.cs@gmail.com. Our Customer Service Officer will attend to you as soon as possible.

Suggestions / Feedback:
Your feedback is important to us. Feel free to send us your thoughts concerning the products and our services to improve our business. Send your email to florify.cs@gmail.com or click here.

Cancellation Policy:
You must send us a request for cancellation through email at florify.cs@gmail.com, and we have an Our process for cancellation/refund will take seven working days. Orders cannot be canceled once they have been designed and are on delivery, or if delivery has been attempted, they cannot be completed if the recipient is unavailable. Additionally, orders with incorrect information (i.e., Wrong Address) that prevent direct delivery cannot be canceled or refunded.

Substitution Policy:
Florafilipinas will make every attempt to fill the order as requested. However, due to the nature, seasonality, and regional availability of the flowers, it is sometimes necessary to make substitutions of equal or greater value. If a specific container or other items are not available, we will make a substitution of equal or greater value. We will make every effort to maintain the "look and feel" by the overall shape, size, style, and color combinations. If an order is for a single type of flower color, substitutions will be made only. For example, suppose white gerberas are not available. In that case, the substitution of another shade of gerberas will be created automatically. Likewise, if the strawberries in the fruit basket are unavailable, we will replace them with other same or greater value fruit.
 

Re-Delivery Policy:

Suppose either the recipient was unavailable and no authorized or reliable person was available to accept the order. In that case, it will be returned to our office, and we will notify you by email or call you. If we cannot reach you, we will wait for your reply. We can reschedule the delivery of the items for the following day, but you must settle first and pay the shipping cost again before we redeliver your order. The same policy applies to incorrect or incomplete addresses.

For perishable items (flowers, food, cake, etc.), if you want us to deliver a new and fresh item, you must pay the total amount of your order again, but if not, we will redeliver the same thing first attempt to deliver.

Non-Delivery Policy:
We will issue a refund of your total payment if we were not able to deliver your order because of the following reasons:
* Funeral Delivery to far provincial areas.
* If it is determined that we did not make the delivery attempt even if the address is correct, the recipient or item is available, the order was placed before our cut-off time, or there is a door-to-door delivery service in the area.